Happy Hugo Casino Review

Happy Hugo Casino first opened its doors in 2016 when they launched. The online casino site is run by Flaviodus Limited and comes with a happily greeting Hugo robot. It’s a site offering over 1,000 casino games along with live games and “Space Adventures”, as they call it. When reviewing the site we did not only check for games, promotions and bonuses but also what other players have experienced when using it.

About Happy Hugo Casino in Canada

Happy Hugo Casino holds a Curacao gambling license which is one of the more common ones for Canadian casino players. It’s one of few online casinos advertising “no wager” bonuses, or wager free bonuses, as they are also called. In this Happy Hugo casino review, we’ll take a closer look at the welcome offer and what else players can expect from the site. Upon checking player reviews, we instantly came to notice that checking the full terms for the non-wagering bonus systems is of the highest importance.

Established
2016
License
Curacao E-gaming License
Owner
Mountberg B.V.
Languages
English, French, German, Finnish, Norwegian
Payment Methods
Visa/Mastercard, Interac, AstroPayz, Bank transfer, Bitcoin
Payout Times
Up to 2 Days
Customer Contact Options
Live chat and email

Happy Hugo casino players might be happy at the start when looking at the wagering requirements for the interesting bonuses on offer. But when we reviewed the terms, we found some clear indications of why there is no wagering required. We’ll look closer at those further on. Players can withdraw real cash from the 1,000+ games available and Bitcoin payments are accepted. Canadians will be happy to have the chance of speaking with agents in both English and French.

Happy Hugo Casino Pros and Cons

When trying out Happy Hugo Casino here are some pros and cons we came across. Keep reading our casino review to get more in-depth information.

Over 1,000 video slots

No wagering welcome bonus

Ongoing promotions

Sketchy bonus terms

No withdrawals allowed for bonus funds

Players from Canada who wish to cash out big wins from a bonus will be disappointed with the casino as no bonus funds can be withdrawn. We recommend only playing with real cash if joining. A larger offering of casino game titles are available and live dealer games too. Unfortunately for sports bettors, we found no odds featured on the site. So what is that wager free bonus about? Let’s take a look.

Happy Hugo Casino Welcome Bonus

If you’re interested in joining the robots at Happy Hugo casino, you must start with creating an account. The process for it is very simple and goes along these lines:

  1. Click “Create account”
  2. Fill in your details as prompted
  3. Verify your email
  4. Make a deposit
  5. Activate your bonus offer (if you want to)
  6. Start your gaming adventure!

So, now that you’re all set up, you might want to take a closer look at what’s on offer for new players joining this online casino. The welcome bonus package certainly looks attractive at first glance – not one deposit bonus, but three, adding up to a total of $1,000 extra along with 150 free spins.

As we mentioned priorly, the bonus offers have terms and conditions that definitely needs reviewing before taking part. The first deposit bonus is a 100% match of up to $300 + 50 free spins. They state the bonus is wager-free, and it’s true.

To activate the bonus, you must deposit a minimum of $20. To clear things out regarding the bonus money, should you request a withdrawal, all bonus funds will be deactivated. This means that only winnings from your real cash deposit will be withdrawable. So in all honesty, you’d probably be better off by only playing with real cash to avoid confusion.

When checking the terms for free spins winnings, the site states that x1 wagering is needed for them before completion. You can only withdraw a maximum of $150 from the free spins, regardless of how much you’ve won.

Deposit Bonuses

If you’re still interested in receiving more free spins and extra bonus funds, there’s a second deposit bonus available too. This time you’ll get a bit more if you’d like, a 100% match bonus of up to $350 is on offer with 50 free spins more.

For the second deposit bonus, you’ll come across the exact same terms and conditions. A minimum deposit of $20 to activate the bonus code and “wager-free” here too. But keep in mind you may only withdraw your own funds and eventual winnings from the free spins after wagering them once.

The third and last part of the welcome package is the same as the second. 100% extra of up to 350 + 50 free spins. Wagering requirements are the same as before with terms and conditions still a bit sketchy.

Worth mentioning about this bonus package is that the text on the promotions is extremely misleading, “That means everything you win over the Bonus is available to withdraw straight away.”, this is in no regard true in most people’s ears as you won’t be able to withdraw anything at all from the bonus money, but only from the real cash (your own deposit) used for the bonus. You’ll also play with your own funds first, which means that all losses are from the real cash deposit you made.

Happy Hugo Casino Bonuses and Promotions

If you’re feeling frisky and what to try on some extra promotions to receive even more wager-free, and non-cashable bonus funds, make sure to check out the promotions page. We immediately noticed the “Milky Ways” offer where more bonuses without wagering requirements are available along with free spins.

They do, however, also have other types of ongoing promotions. Drops & Wins and the Cosmic Spins Challenge do actually reward players with withdrawable funds, after completing the set wagering requirements for free spins or winning a drop.

Take a look at the promotions page to learn everything about Happy Hugo casino promotions.

Casino Games

At Happy Hugo Casino, Canadians can enjoy over 1,000 games. It’s an instant play casino so you only need to click a preferred title to get started. Among the online gambling offering, you’ll find various software providers with slot games, progressive jackpots, blackjack and different types of games.

Some of the best game providers available in the Happy Hugo Casino include:

  • Pragmatic Play
  • Play’n GO
  • Big Time Gaming
  • Push Gaming
  • Evolution Gaming
  • Net Entertainment

Those are just some of the software providers available, all in all, they have over 30 providing their online casino games.

Having the ability to sort between favourite casino titles will help anyone find new games. Happy Hugo Casino has a “Most popular” category to help you with it. Sorting by most popular will bring all current top games.

Some of the most popular titles featured include:

  • Book of Dead
  • Gonzo’s Quest
  • Big Bass Bonanza
  • The Dog House

Live Dealer Games

Currently, we’ve noticed a great increase in casino players enjoying live casino games such as Blackjack and Roulette. The reasons behind this are plenty, but a major factor is the interactive online gambling form, you’ll be able to communicate with and see the dealer as the game goes on. Happy Hugo Casino has live casino games from Evolution Gaming and Pragmatic Play, two of the top live game providers.

Some of the best live games we found on the site were:

  • Live Blackjack
  • Live Roulette
  • Super Sic Bo
  • Crazy Time

Sports Betting

We know that players from Canada have a keen interest in sports and everything related. Unfortunately, there is no sports betting currently offered from Hugo, he’s happy the way it is. But we do have other sites on our lists where you can find odds on worldwide markets, should you want it. Make sure to check them out.

Mobile Experience

Thanks to never-ending technological advancements, more players than ever are using their mobile devices for online gambling. What this means for online casinos is that there is a great need for mobile compatibility.

Happy Hugo Casino knows about this and has made all games and the full site available no matter what device you are using, as long as it has smart features. Simply log on to the site with the help of your mobile browser to get started.

VIP Program & Loyalty Program

VIPs in the online casino world are greatly appreciated by casino sites. Happy Hugo Casino is no different, and a VIP program is in existence to reward all the loyal players. There is not too much information regarding the loyalty program on the site, but it’s by invite only and players are selected based on deposits and gameplay. You’ll receive an email once qualified for the program.

You can also get in touch with the customer support team if you’d want faster access. VIPs enjoyed enhanced bonuses, higher withdrawal limits, exclusive promotions, personal VIP agents and more. Unfortunately, the information provided is quite scarce, they don’t even tell how many levels there are. But if you contact them you can probably learn more about the different VIP tiers and what’s included.

Banking Options

Happy Hugo is happy to accept multiple payment methods, even Bitcoins can be used for funding your casino account. Check our table below to find all banking options and their limits:

Payment Method
Minimum Deposit
Minimum Withdrawal
Interac
$20
$30
Bank Transfer
$20
$30
Visa
$20
$30
Mastercard
$20
$30
AstroPay
$20
$30
Cryptocurrency
$20
$30

Safety and Responsible Gambling

Safe and responsible gambling should be a high priority for any casino out there. Many new casinos undergo rigorous testing before receiving a gambling license. Happy Hugo Casino was launched in 2016 and has kept its license ever since, although bonus terms are kind of sketchy. But we didn’t notice anything strange or unsafe about the site when gambling with real cash without bonuses.

Players can set deposit limits and self-exclude from the site to avoid losing more than they can afford. Make sure to never deposit more money than you are ready to lose.

Customer Support

The customer support team at Happy Hugo Casino can be reached through multiple contact ways, live chat, contact form or email. All are accessed from the bottom right corner of the page. Unfortunately, we did not find any information regarding the operating hours of the live chat service.

By clicking “support” at the bottom of the page, you’ll come across common queries, although they haven’t named it FAQ.

Happy Hugo Casino in Canada Summary

Summing up this Happy Hugo review comes with mixed emotions, although bonus offers are kind of misleading, they do tell that no bonus funds can be withdrawn. It’s not something they hide. But we would of course appreciate the chance of cashing out bonuses as well, so this drags down our opinion about the casino.

Without bonuses in mind, they do offer plenty of games, over 1,000, and have quite a nice design of the site. Happy robots help us find new favourite games. So, if you wouldn’t mind playing without a bonus, Hugo could be worth a try, just make sure to read through all terms and conditions so you won’t get disappointed.

Happy Hugo Casino FAQs

Here is a selection of the most common questions we get asked about Happy Hugo Casino in Canada.

About the Author

Michael Vella

Michael has worked in media and publishing for the last 20 years. His first jobs in online publishing were at online tech sites focusing on Microsoft Networking, Security all the way through SaaS and Cloud technologies. In 2016 he started his online gambling journey and since then has worked at Betsafe, Royal Panda, and STS before joining the iBet Network team.

He has also worked as a freelance writer for a number of newspapers and magazines and has interviewed dozens of local authors and celebrities. For seven years he was also the Co-Editor of Shlock Magazine, an online magazine of short fiction.