Jackpot City Casino Review

Jackpot City Casino was launched in 1998 as one of the pioneers in the online gambling industry. It has more than 3.5 million active players all over the world. Keep reading this review to learn more and take note that this review does not cover the JackpotCity online casino experience for Ontario.

UPDATED: 13 April 2022

About JackpotCity Casino in Canada

Jackpot City is one of the most popular online casino sites in Canada and has been operating since 1998, making it one of the longest-serving online casinos in the world and a real hit with Canadian players.

Kahnawake Gaming Commission, Malta Gaming Authority
Baytree Interactive Ltd
Over 29 languages
Payment Methods
Visa, Mastercard, Interac, eCheck, ezyEFT, iDebit, Instant Payments, ecoPayz, Flexepin, Neosurf, MuchBetter, and paysafecard
Payout Times
Between 1 to 4 business days
Customer Contact Options
24/7 Live Chat, FAQ

Jackpot City Casino’s selection of casino games is exceptional, with over 600 games to choose from. The majority of the games are from Microgaming, one of the biggest providers of real money games. There are many bonuses and rewards gaining them faithful customers. In this Jackpot City review we will go over their welcome bonus, any other promotions on offer, the VIP program and loyalty program, the online slots and live casino games, the customer support options, and payment methods.

JackpotCity Casino is owned by Baytree Interactive Ltd, which is a Guernsey registered company. It is a company known for owning high-quality and reliable casino sites. Some of these online casinos are River Belle Casino, Gaming Club, Spin Palace, and Lucky Nugget Casino.

JackpotCity operates under the Kahnawake Gaming Commission license in Canada, however, they also hold a Malta Gaming Authority license and they use it in countries and territories outside of Canada.

JackpotCity Casino Pros and Cons

Here are some of the things that make JackpotCity such a great place to play and a couple of things that they can improve on.

Good selection of secure banking options

24/7 Customer support

Comprehensive Loyalty Bonus Program

Cannot see the actual site until after you sign in

Very high wagering requirement for the welcome offer

JackpotCity is a difficult site to get a good look at because everything is hidden until you make a registration. However, we will give you a bit more insight and show you what the site actually looks like after you sign in. Once you are on the site it is an easy-to-navigate, no-frills, casino site. There is a good selection of slots and popular live casino games to choose from. One thing to note is that the site is divided into two main sections when it comes to casino slot games. Under the Casino menu at the top of the page, you will only see games from Microgaming. If you choose the Vegas option, you will see slots from other game providers.

The casino interface is simple and straightforward. There could be exciting features that will blow you out of the water, but it is definitely easy to use. Some players could appreciate the limited distractions on the page, but others may like less entertainment. Whatever the Casino lacks in some features, they make up for it in how it treats its customers. They offer a 24/7 live chat option with very eager staff to assist the players who come to inquire about their concerns. Apart from that, they make sure that their customers are happy by offering generous rewards and bonuses. These bonuses include sign-up, weekly bonuses, loyalty, and VIP programs that offer cash rewards, expensive trips, and various enticing prizes. You can also change between Dark and Light modes.

JackpotCity Casino Welcome Bonus

Jackpot City offers a simple and good welcome bonus to all new customers once they make their first deposit. However, before you make your first deposit you need to create a JackpotCity account. The process is very simple and this is how you go about it:

  1. Visit JackpotCity online casino from our site.
  2. Click “Sign Up”.
  3. Fill in your details as required.
  4. Verify your email.
  5. Make your first deposit and choose your bonus.
  6. Enjoy real money games!

Once you are on the site the next thing you need to look at is the new customer welcome bonus. The bonus is a Welcome Package that consists of four deposit match bonus amounts of $400 for a total of $1,600.

There are a few things to note regarding the welcome offer, to qualify for the bonus you need to make a minimum deposit of at least $10. Also, the wagering requirement attached to the bonus is an astounding 70x which is considerably higher than the average of 35x. If you want to increase your bankroll and extend your playing time then the welcome bonus is definitely worth looking into. However, if you are more concerned about winning and being able to withdraw them into real money, then we would recommend foregoing the bonus.

Bonuses & Promotions

JackpotCity Casino offers a wide combination of bonuses on a daily, weekly, and monthly basis. It allows players to win anything from free spins to extra cash to 5-star cruise tickets. All over the week, they offer surprise match bonuses by notifying you through email.

When the bonuses keep going, the players will earn a 100% match on specific games. Once the Casino notices that there is less activity in a certain area, they will offer these bonuses as an incentive to get players to try a new game or those that they do not normally play. Players can take advantage of these bonuses to increase the money on their bankrolls.

Unfortunately, you cannot see any of these bonuses until after you sign up. However, once you do sign up to the site, they are all conveniently located in the Bonus Calendar and contain a number of exclusive bonuses.

Jackpot City Casino Promotions Calendar
JackpotCity Promotions Calendar

JackpotCity is also known for its different types of tournaments, which gives extra experience for many players on the site. Among these popular tournaments include blackjack, poker, and tournaments that are linked to specific slot games. There is a specific “Tournaments” link within the Casino section of the site.

Jackpot City Casino Bonus Wheel
JackpotCity Casino Bonus Wheel

There is also a JackpotCity Bonus Wheel that you can spin multiple times a day and that can potentially award you with free spins or another type of bonus. This is available to all players as soon as they register.

JackpotCity Online Casino Games

JackpotCity Casino has over 600 casino games to choose from, the majority of which are provided by Microgaming. These games consist of online slots, live dealer games, progressive jackpots, video poker, and a lot more for you to play. Whatever game you want, JackpotCity has something that they can offer to everyone. There are also the most popular game providers on the site and you will find games from:

  • Pragmatic Play
  • Play’n Go
  • Microgaming
  • NetEnt
  • and more

Video Poker

Jackpot City Casino offers regional and country-specific games, like Australian pokies and UK-style pub fruit machines. It has an excellent selection of video poker which you can try for free in their demo version. Players can select from single and multi-hand games, level-up games, or power poker. You can see that the graphics within these games are top-notch, with their vibrant and visually appealing design.

JackpotCity Casino Lobby
JackpotCity Casino Lobby

With a great selection of casino games, it is easy to find a slot game that you can enjoy. The slots are sortable by slots, video poker, and jackpot games. You can also select the Hot games at the moment and also Cold Games. You also have the option to favourite a game and add it to your favourites section.

Your latest or most-played casino games are automatically saved in the casino lobby, which allows you to play in an instant. The wide selection of games enables both new and expert players to find the game that suits their level and preference.

One other thing to note is that there is a great selection of progressive jackpots and a lot of potential big money rewards. Probably something to consider when the site is called Jackpot City?

Here are some of the slots that are popular at the moment:

  • 9 Masks of Fire
  • Mega Moolah
  • Book of Oz
  • Jurassic Park Slot

Live dealer games

There is also a great selection of live casino games on the site and you will find pretty much anything you could be looking to play.

The live dealer games offered by the Casino are powered by Evolution Gaming, a multiple award-winning game provider. Players can interact with the live dealer via HD video streaming or chat with other players at the table with the site’s live chat feature. Evolution Gaming’s live dealer staff are true professionals who make sure to keep a nice atmosphere around the table. The sound quality is crisp without unnecessary noise in the background, with well-defined and clear 3D animations.

JackpotCity Live Casino Lobby
JackpotCity Live Casino Lobby

The site’s multiple cameras, one for the live dealer and three others more around the wheel or table, allow players to achieve an immersive and dynamic feeling when playing live roulette and baccarat. They optimized their Live Casino for mobile play, and the live mobile games are compatible with iPhone and iPad devices and Android phones and tablets.

Here is a quick breakdown of some of the most popular live games that you can find.

Blackjack Games

Jackpot City offers over 70 different table games, and it has an exceptional selection of 34 blackjack games in many varieties, such as European or multiplayer blackjack. Table games are one of the aspects that this online casino specializes in. Players have been enjoying playing these variations of blackjack over the years. Some of these blackjack variations are Pontoon, Vegas Style, French, German, and Chinese, including the most popular version, the elimination blackjack.


Another casino game that the Casino seems to focus a great deal of its attention on is roulette. This game might be simple in nature, but playing it offers a great experience. Playing roulette online is faster than playing it in a land-based Casino. Thus, it gives players more opportunities to win a good amount of money.

Sports Betting

There is no sports betting available at this online casino, but there are still a lot of great things to enjoy. However, if you want to place a bet on some sports or horseracing you will need to go somewhere. Take a look at our recommended sportsbook sites.

Mobile Casino

Jackpot City mobile casino knows that its players have busy lifestyles and do not always have the time to sit in front of a computer to play. You can play either the mobile browser version of the site, which from what we saw, was not missing any functionality or casino games. This is an easy option and means you do not need to download anything. JackpotCity also offers a ‘Lite Mode’ once you are on your mobile device. Once you click that the layout and menu become much simpler. We would recommend using that layout if you are having any issues with speed. If it is not an issue you can stick to the default view.

There is also a casino app that you can download. There is an Android and an Apple version. We did not test out the app for this review so we do not have any comments on it. We were happy enough with the mobile casino browser version of the site.

Jackpot City Mobile Casino
Jackpot City Mobile Casino

VIP Program & Loyalty Program

Loyalty Rewards Program offers benefits to loyal customers who bet consistently. Players can earn a certain number of points depending on the games they play and the wagers they make. Once they have earned enough points, they can redeem them and earn cash.

VIP or very important players have more bonus opportunities than average players, including exclusive promotions that only they can join. They also have unlimited access to VIP hosts that can assist them 24/7, free spins, and other benefits, such as an excellent welcome bonus and daily specials.

You can join the VIP program once you sign up for the online Casino. You will get a reward of 2,500 loyalty points, and you become a bronze-level member of the program. For every €/£/$1 bet that you place, you will earn one loyalty point, and increasing your bets will result in accumulated loyalty points. However, remember that only cash wagers give towards the loyalty points and not the welcome bonus points. Loyalty Points can be redeemed into Bonus Credits. The player can use these credits to claim bonuses, free spins, free credits, and wagering cash while you play. Loyalty points can also be used in the sister casinos of Jackpot City, Spin Palace, Mummy’s Gold, and Ruby Fortune Casino.

JackpotCity Casino Loyalty Rewards
JackpotCity Casino Loyalty Rewards

How to Remain a VIP Member?

To remain a VIP member and get to higher levels, you must be consistent in betting. Maintaining the minimum loyalty points is a must for you to stay within your points bracket. If it is the end of the month and you are short of points, you will go down a level.

As you get to the higher levels you get a level bonus, which is a percentage increase to the number of Loyalty Points you get, and also daily specials which offer major percentage increases in the number of points you can get when you play specific promoted games. There are currently 6 levels that you can achieve, however, the final level Prive is invite-only.

Here is a breakdown of the different Loyalty Levels and percentage increase rewards that you can get:

VIP Level
Level Bonus
Daily Specials
25% more
50% more
75% more
100% more
120% more

Deposit Method and Banking Options

One of the commendable parts of the site is its wide selection of deposit methods. The Casino is accepting all major forms of debit/credit cards, wire transfers, e-wallets, and some other paying methods, even those you haven’t come across with. The minimum deposit amount is $5 however if you want to qualify for any of the deposit bonuses you need to deposit at least $10.

Banking at Jackpot Casino is safe, secure, and super fast. Most withdrawals can be completed within 24-48 hours, making the Casino the fastest among its competitors. The casino payout is on time, and you have more withdrawal options to choose from.

Jackpot City casino prides itself on its quick payouts blowing its competitors out of the water. Depending on the methods and options you pick, you can find your withdrawals in as short as twenty-four hours. VIP members can request faster clearances of their funds, a request which is mostly granted.

The following are the available deposit methods and withdrawal options.

Payment Method
Minimum Deposit Amount
Minimum Withdrawal Amount
Instant Payments

Safety & Responsible Gambling

Jackpot City Casino is licensed by Kahnawake Gaming Commission and certified by eCOGRA. This shows that the casino is safe and secure, complies with the laws and regulations, and at the same time, they are taking care of its players. The company employs the use of SSL data encryption technology to ensure the safety and security of the online Casino. It means no third party can access any information the players have shared and it is fully secured.

This online casino has been awarded the eCOGRA Seal of Approval. ECOGRA or eCommerce and Online Gaming Regulation and Assurance is an independent organization based in the United Kingdom, which prides itself on making sure of online gaming integrity. Jackpot City Casino hired this third party to look over their online casino and ensure that their games are fair and random. From the latest report of eCOGRA, it has been proven to be true. There is an average of 96.8% overall return to player (RTP), which is higher compared to other online casinos. It only proves that the online casino is not manipulating the outcome of their games.

They also have a detailed Responsible Gaming page that gives information on the different limits that you can set on your account, how to do this, links to your transaction history, and links to a couple of sites that can assist you if you are worried about your gaming behaviour.

Jackpot City Casino Customer Support

You can contact customer support staff through live chat, which is available 24 hours a day, 7 days a week, and 365 days a year. They are polite and are very willing to answer all their customers’ questions in a quick response time. Their 24/7 service shows that they appreciate their customers. The live chat is quick and hassle-free. You just have to confirm your account to help you out with your issues. It is also worth noting that customer support is available in multiple languages.

There is also a very informative FAQ section on site that can help you with the most common questions and troubleshooting.


It is safe to say that having licenses from Kahnawake and an audit from eCOGRA shows that the Casino is safe and secure to play at. If you are a slot game lover, you should check out Jackpot City casino as they offer hundreds of casino games to choose from with a generous welcome bonus for new customers. There is a great variety of casino games as well, including table games and live dealer games.

We think that JackpotCity is one of the most secure online casinos that Canadian players can access at the moment, They are reliable, have a laser-sharp focus on providing a great online experience, and are one of the best online casinos that you can find.

When it comes to banking options, there are many things they could offer and how secure those options are. They use Proc-Cyber Services to handle all their financial transactions, which adds up to the increase in their security, helping them fight external fraud.

The only negative that we can think of at the moment is that while they offer a good selection of slots they still have a much smaller portfolio than a lot of new casino sites out there that sometimes number in the thousands. If you are looking for quantity, then your best bet is to check out a different site. If you want quality though, then JackpotCity Casino is the place to be.

Besides the quality games, they also provide the best progressive jackpots, hence the name Jackpot City Casino.

Jackpot City Canada FAQs

Here are some of the most common questions we get about Jackpot City in Canada.

About the Author

Michael Vella

Michael has worked in media and publishing for the last 20 years. His first jobs in online publishing were at online tech sites focusing on Microsoft Networking, Security all the way through SaaS and Cloud technologies. In 2016 he started his online gambling journey and since then has worked at Betsafe, Royal Panda, and STS before joining the iBet Network team.

He has also worked as a freelance writer for a number of newspapers and magazines and has interviewed dozens of local authors and celebrities. For seven years he was also the Co-Editor of Shlock Magazine, an online magazine of short fiction.